Store Near You! Visit Us in the Southcenter Mall
Frequently Asked Questions
What is your online return policy?
We appreciate your purchase and strive to ensure your complete satisfaction. Please review our return policy below:
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return and refund, the item must meet the following conditions:
- The item must be in its original condition, unused, and undamaged.
- The item must be returned in its original product box.
- The receipt or order slip must be included with the item.
Please note: there is a 15% restocking fee on all returns. We will provide a pre-paid return shipping label for all eligible returns.
To start a return, you can contact us at akcjewelers@gmail.com. Please note that returns will need to be sent to the following address: 1081 Southcenter Mall Tukwila, WA 98188.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you have any questions or need assistance, feel free to contact our customer service team at akcjewelers@gmail.com
What is the in-store return policy at AK Custom Jewelers?
At AK Custom Jewelers we offer a 7-day exchange policy for merchandise that has not been used or damaged. This policy applies only to non-custom jewelry items. Jewelry items such as earrings and custom orders are final sale.
Can I get a custom piece made at AK Custom Jewelers?
Yes, AK Custom Jewelers specializes in custom jewelry design. Our experienced jewelers will work with you to create a unique piece that meets your specifications.
What type of jewelry do you offer at AK Custom Jewelers?
At AK Custom Jewelers, we offer a wide range of jewelry including custom engagement rings, necklaces, gold chains, bracelets, and earring, all crafted with the finest materials.
What is the difference between 10K and 14K gold?
The difference between 10k and 14k gold is the amount of pure gold in the alloy. 10k gold contains 41.7% pure gold and 58.3% other metals, while 14k gold contains 58.5% pure gold and 41.5% other metals.
What is the difference between lab and natural diamonds?
Natural diamonds are formed over millions of years deep within the Earth under extreme heat and pressure. Each stone is unique, carrying a story of its geological journey. They are often prized for their rarity and timeless appeal. Natural diamonds typically come with a higher price tag, reflecting their unique origins and the costs associated with mining.
On the other hand, Lab Diamonds are created in a controlled environment using advanced technology that replicates the natural diamond formation process. They possess the same physical, chemical, and optical properties as natural diamonds, offering comparable brilliance and beauty. Lab diamonds are generally more affordable and can be a more sustainable and ethically responsible choice, as they reduce the environmental impact associated with mining.
Whether you prefer the timeless allure of a natural diamond or the innovative appeal of a lab diamond, both options provide stunning beauty and value. Explore our collection to find the perfect piece that resonates with your style and values.
Learn More at https://www.gia.edu/gia-news-research/difference-between-natural-laboratory-grown-diamonds